Privacy Policy

This privacy policy applies to all products and services operated by CSA Property Services and its related business activities.

What Information Do We Collect?

We collect information from you when you visit our website, submit an enquiry, request a quote, contact us by phone or email, subscribe to updates, respond to a survey or fill out a form.

When submitting an enquiry or requesting a service, you may be asked to provide your name, business name, email address, phone number, property address, site details, service requirements and any other details relevant to your enquiry.

You may visit our website anonymously. However, our website may automatically record information that your browser sends whenever you visit a website. This data may include:

• Your computer’s IP address
• Browser type
• Device type
• The webpage you were visiting before you came to our site
• The pages within this website that you visit
• The time spent on those pages
• Items and information searched for on our site
• Access times, dates and other statistics

This information is collected for analysis and evaluation to help us improve our website, services and customer experience. This data will not usually be used in association with any other personal information.

What Do We Use Your Information For?

Any information we collect from you may be used in one or more of the following ways:

• To respond to your enquiry
• To prepare quotes and service proposals
• To schedule site inspections or services
• To manage property maintenance requests
• To communicate with property managers, site contacts or authorised representatives
• To personalise your experience
• To improve our website
• To improve customer service
• To process transactions
• To send periodic emails where permitted
• To serve more relevant advertisements, including retargeting

We may collect information about where you saw our ads, what ads you clicked on and how you interacted with our website after clicking an ad.

Your information, whether public or private, will not be sold, exchanged, transferred or given to another company for any reason without your consent, other than for the purpose of delivering the requested service, administering our business, complying with legal requirements or communicating with you about your enquiry or service.

The email address you provide will be used to send information and updates relating to your enquiry, quote, service or account.

If at any time you would like to unsubscribe from future marketing emails, you may use the unsubscribe link provided or contact us directly.

How Do We Protect Your Information?

We implement reasonable security measures to maintain the safety of your personal information when you enter, submit or access your personal information.

Where applicable, information submitted through our website may be transmitted using secure technology. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Sensitive payment information, where collected through third-party payment providers, is handled through those providers’ secure systems. CSA Property Services does not store credit card details on its own website servers.

Do We Use Cookies?

Yes. Cookies are small files that a site or service provider transfers to your computer’s hard drive through your web browser, if you allow, which enables the site or service provider to recognise your browser and capture certain information.

We may use cookies to:

• Understand and save your preferences for future visits
• Compile aggregate data about site traffic and site interaction
• Improve website functionality
• Track advertising performance
• Support remarketing and retargeting campaigns

You can choose to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade or otherwise transfer your personally identifiable information to outside parties.

This does not include trusted third parties who assist us in operating our website, conducting our business, delivering services, managing advertising or servicing you, provided those parties agree to keep this information confidential.

We may also release your information where required to comply with the law, enforce our site policies, protect our rights or protect the rights, property or safety of others.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, analytics or other business uses.

Third Party Links

Occasionally, at our discretion, we may include links to third-party websites or services. These third-party sites have separate and independent privacy policies.

CSA Property Services has no responsibility or liability for the content, privacy practices or activities of these linked sites.

Facebook

We may use Facebook, Meta advertising tools, conversion tracking and custom audiences in connection with this website.

Third parties such as Meta may use cookies, web beacons and similar technologies to collect or receive information from this website and elsewhere on the internet, and use that information to provide measurement services and targeted advertisements.

Google

We may use Google Analytics, Google Ads and related advertising tools to better understand website performance, customer behaviour and advertising effectiveness.

Google and similar providers may collect information about your online activities through cookies, web beacons and similar technologies. This information may be used to provide advertising targeted to your interests and preferences.

Opting Out

You may opt out of certain third-party advertising and tracking tools by adjusting your browser settings, Google ad preferences or the privacy settings available through relevant advertising platforms.

Online Privacy Policy Only

This privacy policy applies to information collected through our website and online platforms. It does not apply to information collected offline, except where that information is connected to an online enquiry or service request.

Your Consent

By using our website, you consent to this Privacy Policy.

How to Make a Complaint

You can complain to us in writing about how we have handled your personal information. We will respond within a reasonable timeframe, generally within 30 days.

How to Contact Us

For more information about this Privacy Policy, or to request access to personal information we hold about you, please contact CSA Property Services.